• Basic Policy on Customer Harassment

Basic Policy on Customer Harassment Basic Policy on Customer Harassment

Introduction

Japan Display Inc. ("JDI") values relationships of trust with customers, business partners, and all stakeholders, and conducts its business activities with integrity and fairness in accordance with its Corporate Philosophy (Our Mission) and Code of Ethics.

JDI considers opinions, requests, and feedback from customers and business partners to be valuable opportunities to improve its products, services, and business operations, and is committed to responding sincerely.

At the same time, some conduct from customers and business partners may harm the dignity of employees and undermine a safe and respectful working environment.

To ensure that all employees can work with peace of mind, JDI has established this Basic Policy on Customer Harassment.

JDI's Definition of Customer Harassment

JDI defines customer harassment as requests or behavior from customers, business partners, or other persons involved in its business activities that lack reasonable grounds, or whose means or manner are considered socially unacceptable, and that negatively affect the working environment of employees.

This policy applies regardless of nationality or geographic location.

Examples of Customer Harassment

The following examples are illustrative and are not intended to be exhaustive.

  • Abusive language, insults, or remarks that deny personal dignity
  • Intimidating or threatening behavior
  • Excessive or prolonged demands and unreasonable detention
  • Repetitive and excessive requests regarding the same matter
  • Demands that exceed contractual obligations or socially accepted norms
  • Discriminatory or sexually inappropriate remarks or behavior toward employees
  • Defamatory statements posted on social media or the internet
  • Actions that infringe upon the privacy of employees

JDI's Response

JDI will continue to respond sincerely and appropriately to legitimate opinions, requests, and feedback from customers and business partners.

However, where conduct is determined to constitute customer harassment, JDI will take appropriate organizational measures to protect the safety, human rights, and dignity of its employees.

Depending on the circumstances, such measures may include:

  • Requesting correction of inappropriate behavior
  • Reviewing communication methods, channels, or response hours
  • Suspending meetings or business discussions
  • Reviewing business relationships
  • Consulting with law enforcement authorities, attorneys, or other external professionals

Message to Our Customers and Business Partners

JDI values healthy and respectful relationships with customers and business partners.

JDI will continue to strengthen mutual trust through constructive dialogue and strive to provide better products, services, and business activities.

JDI respects the human rights and dignity of all people involved in its business activities.

JDI appreciates the understanding and cooperation of its customers and business partners.